Nedbank won't help me pay them!

I am in arrears and have tried on several occasions to make payment arrangements. They have repeatedly told me that the amount I'm offering is not accepted because it's not enough. I went into the branch today to load a beneficiary on my profile so that I may pay the full amount outstanding at the end of this month but so that what money is then available I can transfer back in to my normal account to pay my other debit order. They told me the account is dormant and I must make a deposit before they can load anything. When I told them I couldn't as I had no money on me, they flat out said until I deposit money they wont help me, even if it's R2 to make the account active. I will then be charged for an over the counter deposit as well. They obviously don't want my money as every time I try to correct the situation they have some excuse why I can't. Yet they harass me with about 10 phone calls a month asking when I am making payment.