Nedbank will waste your time :(

3/3/22 @ 10:46 i call Nedbank explain to the lady i paid my Credit Card in full and day before i requested for them to close the card, i told her i had changed my mind can she check if the account is closed already id not may i request they dont close the card. after minutes 15-20 min she confirms the card is still active and she will put a request for them not to close the card. assured me that i can still use the card and offered me an upgrade which i gladly agreed to... i go on my app later on the day i see the account was closed i call Nedbank again the lady tells me oh no card was closed at 11:10 AM ... the previous consultant waisted my time and money honestly

We cant have this kind of poor service and this day and age honestly i am not impressed