Nedbank will NOT change my mobile number…WHY?!

For over a year now, I have tried desperately to change my mobile number so that I can receive a OTP to enable me to log into the new online banking system. One year later and not one person has been able to assist me. I live overseas and I cannot simply walk into a branch to show my ID. I am beyond frustrated, exhausted and utterly disappointed with the service I received. I have been thrown from pillar to post trying to find the right department to help me. I have spent close to R2000 sending notarized copies of my ID etc to Nedbank legal department in South Africa and yet.. no one cares to inform or give any update no matter how much you phone or email. I have been locked out of bank account for 7 months!!! My last contact was Shantelle Lawrence who is Contact Centre Manager in KZN…and she was frankly bothered by my call and passed me on AGAIN to some other colleague who never called. SOSnedbank is an absolute joke…the department was obviously setup to help people who live overseas who need help…needless.to say another dead end of back and forth for 4 months and still…NOTHING!!! Please Nedbank…just help me!!!!