Nedbank will not call me

I cannot get anyone from Nedbank to phone me or sort an issue regarding payments to Google. I have been trying for three weeks to sort this out. A call centre supervisor failed to come back to me, a branch manager failed to come back to me and then **** about our interaction and finally the Nedbank web page customer service centre has failed to respond adequately to me. <br> The branch manager refused to give me her email address, refused to return messages and then sent me an email in banking jargon, with so many spelling mistakes that I thought I may be dealing with an illiterate. <br> The customer service reply from the web contact rep**** and then promptly went on leave and won't be back until the 13th May. I sent a second written request on customer web page and again I received an inadequate reply. I emailed the customer service agent and 48 hours later I have not received a reply or even an acknowledgement of my email. <br> I only have one question for Nedbank. Why would you treat a customer like this? Perhaps I don't have enough money or am not elitist enough.<br>