NEDBANK WHY ARE YOU *****ING MY MONEY??!!

On 27/01/2020 at Nedbank Southdale Mall, I was in the process of withdrawing R1000 from the ATM at the branch, when suddenly mid-transaction the ATM shut down. I received a notification on my cell that the money went off my account, however no money was dispensed. There was not a Nedbank official in sight at the ATM, so I sent my daughter into the bank to go and report this matter, whilst I waited to see if my money and card would be dispensed. Nothing. Eventually after some 15 minutes or so, the machine rebooted and at that point, Gretchen (the team leader) appeared and said I must go inside to Enquiries to ask them to retrieve my card and to sort out this problem. Sade retrieved my card, however said that I should wait for some 5-7 days for Nedbank to resolve this issue (which was really all their fault) and they would see if they were over in funds and only then refund me. Needless to say, I objected and insisted that I receive my money with immediate effect, as this whole situation was Nedbank's fault. It was after some 2 hours + that Gretchen eventually informed that they would credit my account with R1000. At no stage, did Sade, Gretchen nor Valencia (the manager) offer any apology for this stress and inconvenience and long delay that they (Nedbank) subjected me to. This was by far the worst service I've ever experience. To add insult to injury Nedbank charged me R60.00 for a counter statement. I have not requested a statement nor have I received one from Nedbank. I demand that Nedbank reverse this fee charged, as it is wrongfully and ********ly charged. Credit my R60 into my account. You have no right to further ****** money from me after what you subjected me to at Southdale. I await a credit to my account forthwith.