Nedbank who really wont help you

Have been asking Nedbank for help now for almost 7 years, purchased a car 7 years ago privately and was advised only on trying to register it, it was still under Nedbank name. have called and emailed countless people to still have received no help, i have asked if this could have been handed as a repossession and i could have paid admin costs to sort the car out, no feedback or assistance on that either. I was told by there staff to go to the ombudsman or consumer council. Sad part is i am a home loan customer who gets treated like ****, really sad that Nedbank service really sucks.