Nedbank... where were the days when you were still able to make things happen.

I have been a Nedbamk client for many years and I am sad to say that service delivery has dropped to an all time low. So much so that I am contemplating going elswhere for my banking needs. I have been trying for the last 6 week to sort out an issue which I was assured was resolved. Only to find out yesterday that nothing had been done. It has taken me hours on the phone. Yesterday alone took 30 minutes on one call and the issue gets passed from one person to another. Where were the days when you guys had a one service promise. Come on Nedbank....