Nedbank Westgate's service levels are the lowest

Terrible customer service, Tsholofelo from the Nedbank Westgate branch has promised to contact me back after their ATM swallowed my cardless cash deposits last week Tuesday. I did however report this on Tuesday evening to a consultant, and went into the branch on Wednesday.

It is Tuesday again and still no phone call, same as lukmaan that's been giving me a call since January. Tomorrow will be Wednesday, 7 days later and not a single phone call or sms

I get better service from home affairs, by means of an sms to update me as communication is key

The service is just terrible, the consultants have not gotten back to me in 7 days and the money has not been returned to me, what do I have to do to get my money returned to me????????