Nedbank Westgate Mall bad customer service

I have been a Nedbank customer for many years now and recently changed my main branch to Westgate Mall as its closer. Since I moved to this branch I have experienced a couple of issues which are causing me to change Nedbank as my bank and move to another bank with all my products.<br> <br> On a couple of occassions I have dealt with Lebogang at the branch who is very unskilled, does not know how to speak to customers and has a very bad attitude. On Sat 04/04/2015 I wanted to change my surname and she told me I need to bring proof of res with the new surname reflected, and the process takes a month to change. I questioned this process and asked to speak to the manager. Lebogang gave me attitude telling me that its not her fault but its the process. The manager came and told her I dont need FICA for surname change only and changes should reflect instantly. She did not apologise after realising that she was wrong, and this is not the first time she is exposed that she does not know the processes. <br> The account services dpt seems to be very inefficient generally every time I visit this branch.<br> <br> I plan to take this up with Anton De Wet, whom I used to work with a couple of years ago.