Nedbank -western union

International payment - Western Union- being sent from one person to another .

On the 6th of June I made a payment using Western Union money transfer via my Nedbank account. The receiver didn't receive as they kept on sending her back for more documentation. Fine I contacted Nedbank and Western Union, no answer. I further went to the branch and the sweet lady there put me on a call with the department that deals with international payments, the person who was on the other side said I must wait for the 6th of July that payment will be reversed into my account but she will call and confirm, which she never did. Today I contact the bank as there's nothing in my account, they then give me another number and email to use. I sent the email - no response, I called -all agents are busy. Nedbank what's the story??????