Nedbank Weatgate mall Worst customer service

Nedbank Westgate Mall has the worst customer service ever. I was at the branch from 10:00 a.m. to 12:00 p.m. and only one teller was working. Meanwhile, several staff members were just walking around and chatting to each other. The branch manager only apologised and did nothing to address the delay. I am extremely disappointed. I have been using Nedbank for more than 10 years, and I have had a stokvel account with them for over 17 years. But today, I’ve had enough.