Nedbank, we get you nowhere

So Nedbank, I honestly can not say how surprised I am , since last week I have been trying to get Through to your homeloan department , regarding my bond , several interactions with your call center just after keeping me on the phone , for extended Sessions , all ended with, they'll ask them to phone me , yesterday I phoned again, and asked to be transferred straight to the Homeloan department, to eliminate the middle , afther the man that answered kept , he transferred me to collections , I phoned again, and with Karma kicking in , again he answered, I gave it to him , as he was now trying to tell me collections is part of homeloans , I again asked him to transfer me , and eventually I asked to speak to his manager , now again he transferred me to the complaints department?? This was just never ending Music.

I then Phoned the complaint department, spoke to a lady that said , she is going to get the manager to phone me ( and it's something so simple) ,

Is this how Nedbank operate? , do you have different departments for the look of it , or can you actually ask to speak to a specialist in their field, you call center is waisting the clients time and money