NEDBANK WATERFRONT ATM NR L842 VA WATERFRONT not working takes money from people and it not looked into and not fixed.

I had the unfortunate experience of banking cash at the ATM last night at the Waterfront in Cape Town. I immediately called the call centre and they gave me a reference number Ref ***. What happened was is that I banked money at the ATM in to my savings account. It then got escelated to Migel Moodley and he said that he will make sure that he will get the ATM inspection team to sort out that my money was taken by the ATM but never showed up in my account. I have called the bank twice today and now they tell me this will take 5 workin g days which is utter nonsense. they said that it will be resolved today but I have banked over R19 000 and still nothing reflects in my account. This was exacty at ATM Machine L842 Transaction ref 8155 21:11. The cash slip simppky said that there may be a delay in your deposit funds reflecting and that they would investigater what happned. Unfortunately this is not the case as until now nobody has done anything. How can R19 000 simplky be taken by the bank and they are not investigating further. They will not call or email me and I am simply frustrated to the core.