Nedbank Wasted My Time with *********** and Misleading Loan Process

I am beyond frustrated and deeply disappointed with the unacceptable service I have received from Nedbank regarding my loan application.

I app**** at the beginning of April, and since then I have been taken in circles with constantly changing reasons for why my application could not proceed. This is not only unprofessional, but completely misleading.

First, I was told the issue was affordability. I appealed immediately and provided additional proof of income, as well as confirmation that my bond is shared between two people. That was reviewed and supposedly resolved.

Then, I was told I have two accounts in arrears. Once again, I had to do your job for you and provide proof that these accounts are fully up to date. After submitting this, that excuse also fell away.

Now, after dragging me through this entire process for weeks, I am suddenly told the problem is my credit score.

How is it possible that my credit score was not assessed from the very beginning? Why was I put through multiple rounds of appeals and document submissions if this was always going to be the outcome? This clearly shows a lack of competence, poor internal processes, and a complete disregard for clients’ time.

This experience has been nothing short of exhausting and insulting. I have been given excuse after excuse, each one only raised after I resolved the previous issue. It feels like Nedbank is simply looking for reasons to decline applications instead of assessing them properly from the start.

This level of service is unacceptable. Clients should not be dragged through a process like this, only to be given a final reason that should have been identified on day one.

Nedbank has proven to be unreliable, inefficient, and completely disorganised in handling something as basic as a loan application.

I expect a proper explanation for this poor handling of my application, as well as accountability for the time that has been wasted.