MS
Musa S

1 reviews | Active since Dec 2012

03 Oct 2017, 11:59

Nedbank wants me to pay R50 to prevent every R99 from being ****** from my account every minth

So I notice a R99 debit from my account with a reference VAR VH VAR***XX. when I went through my monthly statement I noticed that this debit has been happening since March 2017. when I called nedbank to inquire and revers these debit I was told I can only reverse of the debit, when I requested nedbank to stop these debit I was told I will have to pay R50 for every debit they stop. Alternatively I'd have to trace the company myself and try to stop them from debit my account. when I try to call South African Payment Exchange(the company debiting my account ********ly) - ********** I get no answer.

I have an issue with the fact that I need to pay a fee protect my account from known *******, this means I that have no control on my account and from Nedbank's response neither does Nedbank

Be warned!!!!!

0
Replies (1)
Nedbank
Nedbank's reply03 Oct 2017, 12:06
Official

Dear Musa

Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:

Your identity number
Your account number

Alternatively you may email the required information to email: ***

Kind regards

Client Experience Team