Nedbank violating both regulatory requirements and good banking practice.

Service fees have been withdrawn from multiple accounts by Nedbank for last month, No communications have been given by Nedbank. I found out myself and anytime I request explanation, it is "under investigation" and nobody is coming back to me. If a bank withdraws fees from many accounts and does not know why, this is already a major operational failure. Customers are entitled to transparency and accountability. A bank cannot just keep your money while “figuring it out.” Keeping money that may have been withdrawn in error without notifying customers is unacceptable. The Code of Banking Practice (South Africa) requires banks to Treat customers fairly, Inform customers promptly of errors, Correct errors quickly Two weeks without explanation or refund is too long, especially if it affects multiple accounts.. I am still waiting for a call from Kate Botsane.