Nedbank:, Very poor service from NCS

Nedbank consultants are the poorest in providing client information. Today I was told the call centre cannot assist to link my CCard on my app because I don't have the actual card but I can go to a branch and they can assist. I go to a branch explain what happened and the conversations I had with the consultants at the call centre. They tried to assist with trying to get my contract so I can sign because I've been waiting now 5 days. They spoke to a Lindi Butelezi and her manager is Mele Mcineka. They not willing to assist even the branch manager. Dudu from the division who assist with the card distribution s referred me to the branch. I ve spoken to 4 consultants and the branch also called. And all I wanted is for the not to send me up and down because they never issued a form that I had to sign before the card gets delivered. These consultants really waisted my time. Take ownership of your mistake and at least try to accommodate. Don't use the excuse everyone has gone home while the client you referred to the branch is in the branch. REALLY BAD