Nedbank very poor customer service.

I called to submit a claim on the 11/01. Received claim number and was advised that someone will call me. On the 18/01, I called back because nobody called me as promised. I was pit through to an assessor who advised that he process and get back to me. Today the 21/01 and still nobody called, so I called back. Total duration of the call was around 19 minutes. I was put on hold for about 10 minutes of that duration and had to hang up. This is extremely pathetic and unprofessional service.