Nedbank Utterly Useless

Once again I have to vent my frustrations with this useless bank. I am supposed to have a private banker but seems they change like the weather. You send a request and it seems to just get re-routed. Nedbank excels at rerouting queries and never following up or getting back to you with answers. I app**** for a business card in May last year, yip May 2016, and am still waiting. The lady left and never handed over. Since then I have been on Nedbanks case and get excuse after excuse. I refilled in the same forms again with promises nearly 2 months ago and still nothings has happened. With another query regarding hidden bond costs that clients are never made aware of, it has taken 4 months to get a reply. I was again told sorry the person handling it had left and never handed over. I then got a spreadsheet of numbers hoping that would shut me up. I have just checked with card division and they have no record of my latest application. How more useless can they get. I see their standard reply is always

"Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:"

Maybe its time to post on the Facebook page https://www.facebook.com/*******BankingInstitutionNedbank/