Nedbank utter ridiculousness and incompetence

I have been playing merry go round with Nedbank for the past 3 hours. Tried to change the password on my internet banking and this simple issue has turned into a nightmare. Nedbank have requested my profile number, pin and password and provided contact centre details to get it. Problem is contact centre does not have these details and refer you to your Branch. Further problem is that when you try and dial your branch it reroutes you back to the contact centre - you figure this out. Bottom line is that I am unable to change the password and after much effort git through to someone who says I need to physically go to the branch. Question to Nedbank - why have internet banking if I am directed back to the branch. Total nonsense and incompetence. I will be going to the branch but it will be to CLOSE my accoun6