Nedbank useless useless useless

At the beginning of 2024 my eldest daughter suddenly had FICA issues, one visit to the branch fixed this, for about 6 or 7 months when it recurred. This time however Nedbank in its wisdom suddenly had NOTHING on file. After getting a letter of good standing from SARS, which in itself is a challenge, and all the trust documents from the Auditors, and municipal statements and whatever else they needed and another 4 trips to the branch, everything was now apparently right, or at least promised to be. In the meantime she opened an account at a better bank. Unfortunately I paid money into her Nedbank account, by accident, and the exact same fica requirement are now an issue. Please get your act together Nedbank, quickly becoming more useless than anything in sa