Nedbank - Useless Service!!!!

So Nedbank spams you continuously to use retail stores to deposit money and save on Fees. On 5 October, I deposited money at a Pick n Pay branch and to date the money has not reflected in my business bank account??????

On 13/14 October, I went into the Nedbank Centurion Mall branch to query why the money is still not reflecting, the consultant made a copy of the slip and emailed the useless Head Office. Still no feedback, then On Friday, 3 November I had to go back to the branch to query why the money was not reflecting, the consultant called a Kobus at Head Office and he said that he does not deal with retail store deposits, so this useless *********** person was arguing with the consultant and said he does not know who can help with retail store deposits, he only deals with ATM deposits and proceeded to put the phone down on the consultant???? As a client to sit and listen to this interaction was just shocking…. Does this bank not value customer service anymore. I had still not received feedback on the deposit that was made on 5 October 2023. But you as a bank are too quick to take your fees!!!

Once I get my money, I will be closing my business account and moving all my personal banking to another bank!!!