NEDBANK USELESS SERVICE

<p>I received a sms to collect my cards at Nedbank Carnival Mall.</p> <p>When I arrived at the bank I went to enquiries to collect my 2 x cards.</p> <p>The person who gave me my cards said not nessesary to redo my pin numbers it stays as is.</p> <p> </p> <p>I went on holiday what a suprise when arrive at the till with my trolley full of croceries and people standing in a que behind me.</p> <p>Pin no does not work transaction declined.</p> <p>Then I tried my second card another big suprise.</p> <p>Pin no does not work transaction declined.</p> <p>I went to Nedbank Carnival mall on the 4/ 1/2017 to find out what the problem was.</p> <p>Now apparently there is a new system in place where you receive a number and they will call you when it is your turn. </p> <p>MY NUMBER WAS C13</p> <p>I was the first in the que for card collentions and after me another women.</p> <p>After an hour and 13 minutes I was still waiting.</p> <p>People who came in after me come and go and I am still waiting.</p> <p>I complaint to the person who is walking around on the floor who is supposed to assist the clients he went to find out what was the delay.</p> <p>Nothing was sorted out seems to me he also doesnt know the meaning of the word client service.</p> <p>I was so furious I walked out.</p> <p>1. I was humiliated by Nedbank because of my pin number didnt work.</p> <p>2. I took of time from work to have the issue sorted out at Nedbank Carnival Mall. I wonder if they going to reimburse me for the wasted time taking of work.</p> <p>3. Nedbank Carnival Mall is the most pathetic branch I have ever been to, then I dont even talk about the pathetic client service because there is none.</p> <p>4. Please do all your customers a favour and close the branch or get a proper branch manager to run the branch and his employees in a professional manner.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>