Nedbank useless homeowner's insurance

Good Day

I logged a call on Friday the 16th of August'24 with Nedbank building insurance for my bedroom & passage floor giving in after the recent storms we've had in Cape Town. They gave me the claim ref number & said a service provider would be in contact with me. By Tuesday the 20th of August'24 I still haven't heard anything from anyone. So I called them to find out what was happening, spoke to a lady by the name of Eileen who said they had to cancel the first service provider as they were too busy to assist and that they will be appointing a different service provider. I insisted on the new service provider contact details (Belinda Jones) & called them the next day. They said their computers were offline and haven't been able to see the claim forwarded to them. By Thursday the 22nd of August'24 I contacted the service provider again, who informed me that they referred the claim back to Nedbank as they are also unable to assist.

During all this time and postponements Nedbank has not contact me once to explain to me what the delay is or when I'll be getting assistance. Almost a full week now & absolutely no assistance or feedback.

My current insurance premium is just over R10 000 pa at the moment and this is the service I get from them. And it's been increasing by R1500 pa, ridiculous...

I will be cancelling this **** insurance ASAP...

I am Mr Bailey from Parow, Nedbank bond account number: ***. Policy number: ***8 Contact details: ***