Nedbank useless

My name is Andreas and my Mom and I have being Nedbank customers for over 15 years.

My Mom is stuck in the America with the pandemic at the moment and she is staying with my brother. She called Nedbank to transfer HER money from her optimum account t to her account in America. She had the unfortunate pleasure of dealing with Nedbank agents ( I’ve got all the emails to prove this) who don’t have a clue what they are doing. It’s being 10 days since the process has stated and it’s become a mess!!!

The Nedbank agent sent her the transfer forms as well an indeminity forms that needed to be filled out and emailed back once they were noterized. She completed this process twice as the agent didn’t check the documentation she received property and after days of having the documentation she then came back to say that she needed more documentation. During this process my Mom moved all her investments from her Nedbank investment account to be able to the transfer and thus started the process of LOSING the interest she would have earned if she just left it there.

Yesterday I receive a call from another wonderful Nedbank agent requested tax clearance certificates to do the transfer. My brother has being assisting my Mom with this and as per numerous conversations Nedbank told them that due to COVID 19 pandemic and the fact the my Mom needs HER funds to support the family in America which has suffered tremendously because of the COVID 19 outbreak no tax clearance certificate would be required and bY signing the indemnity form that gives Nedbank the go ahead to do the transfer.

We are now stuck and I’m not too sure how to proceed. Would it be possible to speak to someone at Nedbank who actually know what they are doing, can give us all the PROPER information required to do the transfer. Let me remind Nedbank that the money in her account is HERS and she should be able to transfer money from SA to USA to keep her family supported during these crazy times!!!

The point is all the wrong information is given to customers which lead to massive delays and lose of income because YOU can’t do your jobs properly.

Nedbank is an embarrassment and I can’t wait to close down my Nedbank account and send my email and comments through to online platforms so that South Africans are aware of the fact that Nedbank is not interested to helping their clients at all!!!

Andreas