nedbank useless ass bank worst in sa

This is the worst damn bank ever!!! i have a personal loan with u guys u didnt deduct in dec now u double debit in jan even tho there was funds available the entire december month. Now i wanna pay a lump sump for the whole year upfront and you telling me that you are still going to debit from my acc? for what reason when i have paid in advance? Lebo ntuli collections manager promised to call back yesterday after i spent more than 3 hours of my own airtime trying to contact and resolve still to no avail. you charge me 27.5% interest are u out of ur mind! i pay an installment of about 2500 monthly but after paying for a whole year my account has decreased by about 3000 but if you calculate i have paid R30000 for the year. what kind of ****ery is this?? i will never ever recommend nedbank to anyone their customer care is pathetic!!!! useless ass bank!!! but then again this review will not change anything