Nedbank Update FICA or your account will be blocked in 15 days. Broken website links.

I have had a home loan with Nedbank for almost 2 years, and have kept up with payments no issues. However, on Monday, 1 September 2025, I received an SMS saying I should update my FICA otherwise my account will be blocked in 15 days. The SMS further gives a link personal.nedbank.co.za/ficaconfirm which leads to a page saying 404 Not Found. Taking initiative, I've registered on their website and have the money app, there is no option to upload FICA documents. When I call the contact centre that is on the SMS *** I'm told to visit my nearest branch. I feel this is unfair, I mean I can easily upload FICA on Wesbank website without issues, why does Nedbank send clients broken website links with deadlines and threats to block accounts. Why could they not have sent an SMS saying visit the nearest branch, which I must say is quite disappointing considering the digital age we're in.