NEDBANK UNWARRANTED COLLECTIONS LETTER TO ME DUE TO THEIR FAILED SERVICE

Nedbank is doing a shoddy business regarding Club accounts I was a signatory of. I am now considering closing all my personal accounts with them.

With the first two accounts I signed out more than 3 years ago. I am even no longer a member of those Clubs. I was replaced by new signatories in both accounts, but to date they still appear in my profile. I have been to Nedbank, Richards Bay, several times to have this corrected. In- between I also called the call centre and was referred to the bank. But nothing has helped. These accounts are still on my profile.

The second Club Account is now said to be in arrears and I have been attached to the debt and been sent a Collections letter. My husband and I, who were signatories, went to the Branch and indicated that we want to close both the Investment and Savings Accounts. We emphasised that we are clossing the accounts and that they be totally removed, after one consultant advised us to ensure that to avoid incurring charges afterwards. We were told the accounts WOULD CLOSE AUTOMATICALLY, after emphasising several times that we are closing the accounts.

I noticed that the Savings account still appeared in my profile in the Money App, and ignored that assuming what they told us about it closing automatically. I have been receiving SMS's indicating that my account is overdrawn. I took them as ***** and deleted them. Recently I received a message with a link that took me to the App. Though I could not open the letter I saw that it was from Collections Department. I have just called and I was told it has to do with this CLOSED CLUB ACCOUNT.

I told the agent I cannot be driving 20km to the Branch again as I am getting no help. He put me through to their ombuds department but the network was bad so we could not communicate with the lady on their side. BUT I AM SICK AND TIRED OF THIS. NOW I WANT TO CLOSE ALL MY PERSONAL ACCOUNT I HOLD AT NEDBANK. THIS IS BAD SERVICE AND IT AFFECTS MY CREDIT RATING.