Nedbank Untrained Staff Unaligned Protocols

Payment made to closed account, Nedbank cannot decide between the branch and the contact center what the customer is supposed to do, go into the branch now or wait 7 days then go in. I spoke with 5 different people betwen the the branch and the contact centre and one hand does not know what the other is doing or what the correct practice. If customers cannot be respected and given clarity and security that the bank knows what it is doing then that is very worrying. I would recommend avoiding a bank that does not know what it is doing as your livelihood is put at risk by such poor management.