Nedbank unsecure banking - no refund for card *****

I was recently a victim of debit card *****. My husband pointed out that our Netflix account wasn't loading and the next day I received an e-mail that said "sorry to see you go..." with the Netflix logo, a very believable interface but unfortunately only a merchant posing to be Netflix. I typed in my card details, never received the Accept-it message on my phone, but more than R13 000 was deducted from my account. I informed Nedbank and they blocked my card. A new card was sent to a nearby locker and it worked for a while, but this card has since been blocked as well, saying the card is invalid each time I try to use it. After struggling to get answers form the Nedbank ***** department, waiting days for a case number, I eventually corresponded with Mary from Client Care, as I had to lodge a complaint to get assistance. I was told it would take 4 - 6 weeks before any resolve would be reached. After following up every week I received a final statement saying that I willingly participated in the transaction and that I should contact the merchant. Might I add that the *****ster is somewhere in Ethiopia, as stated on my bank statement. I most definitely would not have been a willing participant, had I known that R13 000+ would be ****** from me, if I was merely trying to pay a Netflix standard subscription of R195. They also stated that I pressed the Accept-it button on my phone, even though I never received that message. When reporting the incident, I received an e-mail from Nedbank with small print at the bottom, stating that they are fully aware of the *****ulent methods with which these ********s are debiting money, including the fact that they can bypass the Accept-it method, confirming the fact that their establishment's security as been compromised. Mary from Client Care then offered me a sum of money that they call a "gesture of goodwill", that would have been calculated by considering my good name and past with Nedbank, having been a client for over a decade. I want to add that I have, in over 10 years banking with them, successfully financed a vehicle though their MFC division, as well as financed a property and both are fully paid off. This "gesture of goodwill" was offered to me, should I choose to drop everything and not pursue the matter any further. It reminded me of "hush money" because it was an either/or situation, I had to choose one option.

I contacted the NFO (banking ombudsman) and will certainly further pursue this case until I have been compensated for the huge financial loss. As a half-day salary earner, this sum of money was just short of my total monthly income, so the damage to my finances and good name at various establishments have been greatly compromised. It might take months to recover and I reject the false statements from Nedbank. I feel they need to take responsibility for the poor security measures and admit that there is a problem. I spoke to various people and it seems the Netflix **** has been quite successful and the bank needs to have more secure measures in place. We sure pay enough banking fees and interest so this is to ask the least.

After being rejected by Nedbank in recent years when applying for my second home loan, having troubles with unauthorised debit orders, cards not working, very bad service inside the branch etc. I have finally decided to take my banking elsewhere.