Nedbank unresponsiveness to their clients who are victims of hacking it's now almost a year

I have an account with Nedbank since 2015. In 2023 the account was hacked and suspended and money went out of the account from purchases being made at stores while my card was with me. I reported this and the account was suspended pending investigation..I followed up and was transferred to the ***** department and still no feedback has been given to date I have not heard anything from the institution regarding this case and no correspondence since May 2023.. in march 2023 the account was still suspended although I had stopped using it an amount was deposited and the account was unsususpend so I could access those funds..there is still no correspondence regarding what happened when the account was hacked in 2023..I have made various attempts to contact the bank because I simply don't have the time to go to the branch but it seems that this financial institution does not care at all..this is very disturbing and I have no intention to ever use this bank again.