Nedbank unprofessionalism

Following up with the review I've previously written. Nedbank has still refused to provide further information about my blocked account after nearly 2 months after the account was blocked, the only information they have given is the name and surname of the investigator (Clynes van de brook) who is investigating my case however, I have not received an email or phone call from the investigator or have been given her email address to get hold of her. Extremely frustrating and unprofessional that I have to wait this long to even get the slightest bit of feedback for why my account is blocked.