Nedbank unprofessional unhelpful rude GBV?

Nedbank #Nedbank has threatened to BLOCK our Home Owners' Association (HOA) business bank account if we do not provide FICA documents within 14 days. We are absolutely 100% FICA compliant. I did not receive an EMAIL reminder for this FICA inquiry, instead they sent a bank message to my cell phone. So unprofessional. I questioned OUR NED private banker if this was their approved method of contacting their business clients. Would they send a cell phone message to directors of large corporates or would they send an appropriately worded email to the directors. I was told, as a reply, that all calls are recorded and would be listened to by the appropriate managers at Nedbank. ROFL. I then asked if they could delay the blocking of our account in order for me to gather the requested documents, I was told NO. I requested our NED private banker to 'please' take up this matter directly with his managers to ensure that this account is not blocked. He said all calls are "recorded" and will be acted on by the appropriate managers. It is inconceivable to me that these managers have time to listen to ALL recordings. Please understand this is the 2nd time that I have been given the runaround by Nedbank, and last time they gave me 5 days to collect the documents. They blocked our account then. When that happened, all our owners levy payments, as well as our debit orders were rejected, and we could not process payments to City Of Joburg, our security providers and our insurance. So, I personally paid all these accounts. I also asked NED banker what "exact date" will this block be app****, and was told to refer to the message. The message ON MY CELL PHONE reads "before the end of Jan 2025. I know that blocking/unblocking an account is merely setting a switch on the client master data. Is it so difficult to delay this? I resent the way the personal banker person (male) has handled this matter, the bullying tone and veiled threats.. and advised him that I consider this notification and his manner to be threatening. I wonder if this could also be construed as a GBV issue, given that I am a female and elderly. #Nedbank is this what you stand for? 1. NED do you also send cell phone messages to your high profile banking clients advising them that you are going to block their accounts, OR do you send a polite professional EMail message? 2. Do you really expect the 4 HOA directors to be available within 2 weeks and in a position to provide updated copies of ID and proof of residence? 4. Do you know what a Home Owners Association company "not for profit" is? 4. Do you understand RISK? This is all so rude, unprofessional and certainly not the way you treat a client who has banked with you since before 2000.