Nedbank unprofessional service

The service from Nedbank Commercial Central JHB is pathetic. For years we've been complaining about unauthorized debit orders that come off our account on a monthly basis. They have the audacity to charge us for reversing debit orders that they shouldn't have paid, but will continue to pay these debit orders! After being a business client for over 21 years we had to fill out a document with over 20 pages in order to apply for a DEBIT card. The we still had to wait for weeks, after which I cancelled the application and got a debit card within a week from FNB. In April 2021 we app**** for an additional credit card. After waiting 3 months we eventually got the card in June. Information that was required to be submitted to Nedbank once a year is now demanded every month. This was done without prior notification. Financial assistance that was promised and needed during lockdown level 5 was eventually made available months later when it wasn't needed anymore. The only thing we get from Nedbank are apologies but nothing is done to rectify problems. Extremely frustrating dealing with such an unprofessional bank