Nedbank unhelpfull and dishonest

Item: Nedbank
Rating: 1

I made the mistake of deciding to take my newly aquired business's account to Nedbank. I was alreasdy in possesion of a pocket pos and needed it setup for the new business. We called the call centre as advised on the setup disc at 9h00 in the morning. and asked for the pin numbers to finish the setup and the lady confirmed it would be sent shortly, I phoned an hour later since nothing had been received. The lady that answered said it would take between 24 and 48 hours before the pins will be sent. I explained that we are taking over the business tomorrow morning and can not wait so long. She said she can only esculate the matter. I asked to speak to a supervisor and the call was cut by her. I called back 2 more times with a similar experience. The third time I refused to be put on hold and held on for more than 30 minutes before speaking to a supervisor ( Siya) who assured me the correct person will call me back in about 15 minutes as well as that this unit can only be paired with a single cellphone. I went and purchased another cell phone specifically for this device out of desperation. On my return nobody had called back (1 hour later) The call centre then advised me that the division that had to contact me has internet problems and can not assist me - I said this does not excuse not calling me and want to speak to a supervisor - who he said was all in training. After insisting as soon as the supervisor answered I received a call and the corect department sorted out my problems, Thi wa at 2.30. Surely clients in the current economic conditions do not have a day to sort out simple issues and I want to question the banks integrity if its agents are allowed to lie to clients. The call refrence is ********** , please listen to the conversation before contacting me to verify my facts.

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