Nedbank Unhappy Client

I have a Nedbank credit card and have been with Nedbank for over 10 yrs. I needed my money urgently and guess what I get to an ATM and my account is blocked. I call the call centre 11.03.2024 speak to an agent who updated my details had system issues and asked me to also update my details on the APP. No sms no reminder no email received to Fica my account was last done according to them in 2018. Spend the entire morning today on the call centre being transferred over 8 times to different departments where no one could assist. 30 minutes on a call each time. Here I am today sitting in the bank going 1 hour now to do something that Nedbank was supposed to do. FRUSTRATED and speaking to so many people who don't know what the hell they are doing and transferred to 10 departments to get a block uplifted. MOST pathetic service ever. So people since your bank may forget to inform you of their job make a call to remind them what they get paid for...