Nedbank undo your damage

Listed by Nedbank for R1983 that I long paid. To move forward with my life I paid It again as I did not want to delay my building project. Nedbank sent me letter of confirmation at last but still have not updated their credit profile system. I'm stuck and for months in 2019 I have been requesting them to forward me the statement or confirmation letter but they failed. They are in hurry to blacklist me but they are reluctant to clear my name. When I approach the bank I m send from pillar to post. This is not fair at all. Nedbank Undo your Damage.