Nedbank undermine black people

Nedbank undermine black people, and they are not apologetic about it.

I have an agreement with them to run their debt orders last day of the month, gues what they run it on the 28th before I even get paid. Who is entitled for the charges?

I tried to call them and Lerato (call center) gave me attitude, I opened a complain on her and I was told no problem. No explanation.