Nedbank - unauthorized debit order ridiculous

During the co**** of the month my husband received a sms to say his holiday payment was up and total due was R3010, he called Nedbank to ask what holiday pay as his debit order was R800, the consultant advise they had given him a 3months holiday payment plan... Ie did not debit his account due to Covid they were being accommodating... On hearing this he asked the consultant with who's authority did they go ahead with this as he did not agree on this... In this trying times no one has R3010 to be debited of his /her account... He was more comfortable with paying R800.

I think this is totally ridiculous Nedbank automatically assumes all clients are happy to go with the holiday payment plan without consulting their client. Furthermore it is not acceptable to send a sms and assume a client to call you back... If its money being debited of your account, they should be calling the client for authorization.

Whats more ridiculous after calling the call centre after he received the sms he was assured by a consultant the debit order was cancelled. This morning he gets up to R3010 debited of his account... All other debit orders have not been paid, who will pay for the surcharge of none payment.

Its not acceptable how banks are allowed to debit any amount without authorization.