Nedbank unable to resolve an issue in 3 months

It has taken me 3 months to get a Nedbank account opened On Friday 1st March it took me 2 hours in the bank and the money app was working Then on Friday evening I want to do payments and keep getting a message saying I am unable to create a recipient On Saturday 2nd March I spent over 20 minutes on the phone with a consultant who proceed to delink my account. Then when I tried to link an account I get told I need to be sent to a different department. Ref number ***6. The consult promised to follow up during the day and then come back to me Nobody called me so I tried again last night This morning, Sunday 3rd March, I phone to find out that this can not be resolved over the line or in a branch and it may take 3 working days to resolve

This is completely unacceptable as I am unable to pay my rent

What is going on with Nedbank?