Nedbank unable to mail me a statement

<p>I have recently settled my bond (via a sale of property) and Nedbank is unable to provide me with the settlement amount, the reconciliation of the account or a letter that confirms that my account is closed. I have raised the issue with the call centre that the settlement amount, the amount paid to settle the bond and the refunds paid to me - does not reconcile/balance and to please send me the account. I also want to ensure that I was not charged cancellation costs. It seems impossible to get this done as the agent told me the only way is to call the call centre.</p>