NEDBANK UNABLE TO ASSIST WITH PIN CHANGE & GOT TOLD TO GET NEW SMART PHONE

My mom went into Eastgate branch on the 12/10/23 to have her pin changed on her debt card so she can withdraw her pension. 45 mins of been in the branch they were unable to assist her in changing the pin, was told to go home and download the money app and change the pin from there, when my mom showed them her phone she was told to get a NEW phone as her phone is too old!!!! when she got home i called the call center and was with them for an hour but still couldn't assist. NOW my mom has no excess to her account and unable to get her pension as she cannot afford to get a new smart phone. THIS IS AN ABSOLUTE DISGRACE THAT YOU TREAT YOUR CLIENTS IN THIS MANNER!!!!