Nedbank *****ulent case ***5/ I want my money back!

There was 2 *****ulent transactions on my account, firstly on my main account and also on my credit card was wiped. I had kept my credit unused because I knew I was going on unpaid maternity leave. I thought about closing it because I did not owe but I didn't. All the funds in my account were wiped. I called the ***** department on the same date being 12 May 2025 and opened a case being ***5. Can you believe that I am getting calls from the credit card department to pay up and that I have gone over the limit? Can you believe that I am expected to keep my accounts afloat, but I had entrusted Nedbank with my funds, where am I supposed to get more funds when I'm on unpaid maternity leave. Oh and the bank has never ever called me with an update on my matter, maybe I am just expected to forget about plus minus R7000. I called for an update because Noone is calling me and I was informed that Donald Mbatha is handling my case. I have been calling Donald nonstop without an answer. This bank has frustrated me so much and to think it's one of the big 3 banks in SA is appalling. I had to make new cards and get the worst service from the bank now I have to pay fees and interest for money I never spent, aren't other departments meant to be aware of what is going on with my account? The credit score that I have been working so hard to increase now has gone done because of this useless bank. I want my money back.