NEDBANK TWO YEAR LONG ESTATE QUERY

My deceased father, who died in 2012 had shares at Old Mutual. In 2021 we were notified by the JSE that, that particular portfolio of share had been discontinued , so there was an option of payout or transferring to a new portfolio. Since my dad is deceased, my mother (surviving spouse) said it could be paid out to her, but this could only be done with the help of the Executor of the Estate, that being Nedbank. Nedbank took more than a year to access the Letter of executorship before they could start speaking to JSE. Now they want to take another year to complete the process and liaising with JSE. They Provide no updates as to where they are with the query. All emails go ignored. The twitter page responds, but only gives standard responses , such as "we are looking into your query". I have had it with this incompetence. The shares are not even worth R10 000.00 but one would swear we are talking of millions here. PULL UP YOUR SOCKS NEDBANK. YOUR SERVICE STINKS.