1 reviews | Active since Aug 2016
Nedbank Turns there back on loyal customers
<p>Nedbank have blacklisted me for something wich was an honest mistake and when i have tried to rectify the solution they are not interested in trying to help a customer who has held an account with them from the time they took over from NBS.they are happy enough to see a person out on the street rather than try help a person in a desperate situation.they are not interested ,but yet people out there who bank with Nedbank and default on 100 of thousands in rands can get help and credit but a sinple mistake of under 20 000 make you ahuge credit risk in the yes of Nedbank managment.AS an ad of Nedbank says:stick with your bank who listens to you"" Nedbank dont listen to small people </p>
Dear Chris,
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
Dear Chris,
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
so nedbank phoned me to say they would sort the matter out.Yet my loan is declined again by the call center who told me that Nedbanl legal are the only division that can help me in anyway.After a 40 minute wait on the phone i was put through to retail collections who said they cant not help me in anyway.Yet yesterday i was told telepphoniaccly that with motivation they can help me.Today i spoke with Isheanesu Chipurupuru the Team Leader at Nedbank retail Recoveries and i explained what i was told by the agent on the phone.He to said he cant and wont help at all in anyway.Yet all friends and collegues that i know who are senior in Nedbank informed me that yes they can overide a decision and help me but they just wont.Amazing that people out there who owe Nedabn millions can still walk into nedbank branch and get finace but they will not help me in anyway at all but would rather be happy with me on the street amongest the ranks of the unemployed.I banked with Nedbank for over 20 years and this is how they treat you
so nedbank phoned me to say they would sort the matter out.Yet my loan is declined again by the call center who told me that Nedbanl legal are the only division that can help me in anyway.After a 40 minute wait on the phone i was put through to retail collections who said they cant not help me in anyway.Yet yesterday i was told telepphoniaccly that with motivation they can help me.Today i spoke with Isheanesu Chipurupuru the Team Leader at Nedbank retail Recoveries and i explained what i was told by the agent on the phone.He to said he cant and wont help at all in anyway.Yet all friends and collegues that i know who are senior in Nedbank informed me that yes they can overide a decision and help me but they just wont.Amazing that people out there who owe Nedabn millions can still walk into nedbank branch and get finace but they will not help me in anyway at all but would rather be happy with me on the street amongest the ranks of the unemployed.I banked with Nedbank for over 20 years and this is how they treat you
and still i wait for Nedbank to contact me regarding this matter.i think they are happy to see a man lose his job in stead or resolving a very small issue that can help a man with a future.Nedbank dont care at all
and still i wait for Nedbank to contact me regarding this matter.i think they are happy to see a man lose his job in stead or resolving a very small issue that can help a man with a future.Nedbank dont care at all
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
that remains to be seen.every time someone calls me they listen to what i say then they say they can only excualte as they cant help me.i would like a person in a senior position in your collectiond depertment to contact me as the service i am getting is pathetic
that remains to be seen.every time someone calls me they listen to what i say then they say they can only excualte as they cant help me.i would like a person in a senior position in your collectiond depertment to contact me as the service i am getting is pathetic
Still i wait to be contacted by the relevant person to resolve my issue but it goes by each day with no call,Its amazing Nedbank will not help me after banking with them for over 20 years yet banks like Capitec and ABSA are prepared to.why is that ?
Still i wait to be contacted by the relevant person to resolve my issue but it goes by each day with no call,Its amazing Nedbank will not help me after banking with them for over 20 years yet banks like Capitec and ABSA are prepared to.why is that ?
Dear Chris,
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
Dear Chris,
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
i have asked th head of collections to contact me but still nothing is done about that
i have asked th head of collections to contact me but still nothing is done about that