TR
Tsungiriro R

1 reviews | Active since Sept 2015

02 Sept 2015, 14:22

NEDBANK TRANSACTIONS TAKE FOREVER TO UPDATE

TRANSACTIONS TAKE FOREVER TO UPDATE ON THE SYSTEM, VERY ,MISLEADING, YOU CHECK ACCOUNT AND IT SHOWS A BALANCE AND THE NEXT MOMENT THEY UPDATE TRANSACTIONS FROM 4 DAYS AGO. VERY INCONVINIENT, YOU CANT RELY ON THEIR SYSTEMS. YOU SEE YOUR SELF IN THE RED UNEXPECTED OR BETTER STILL SEE YOURSELF STRANDED AFTER YOUR ACCOUNT HAD MONEY A MOMENT BEFORE. THEY ARE JUST DAYS BEHIND IN UPDATING THEIR SYSTEMS. WE NEED REAL TIME PROCESSING OF TRANSCATIONS. !!!! A REAL INCONVINIENCE IN EVERY RESPECT. YOU CANT RELY ON THE BALANCE YOU GET ON INTERNET BANKING OR ON THE ATM. CONTACTED THE CALL CENTER AND THEY SUGGEST I SHOULD MANUALLY KEEP TRACK OF MY TRANSACTIONS. HOW PRACTICAL IS THAT??? YOU BASICALLY NEED TO MOVE AROUND WITH A SPREADSHEET UPDATING YOUR BALANCE ON EVERY SPENT!!!

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Replies (1)
Nedbank
Nedbank's reply03 Sept 2015, 08:09
Official
Hello Tsungiriro,

Our sincerest apologies for any inconvenience, an investigation is underway and we will revert to you with feedback.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team