Nedbank Trade Route Mall

Completely disappointment in the service received by Nedbank. Arrangements were made with the consultant to have an appointment at 8:30 even though the bank opens at 9. Upon arriving at the bank I am told by the security that all staff are in a meeting and he is not aware that I have an appointment. The lady that I had an appointment with could not email me or call the day before to confirm the appointment. Appointment was made a week ago. Nedbank seems to have no consideration of putting customers first. Go against their slogan of convenience and cause inconvenience.