Nedbank took a debit order in error — still not reversed

Nedbank Home Loans debited my account a second time shortly after my correct home loan instalment had already been collected. I never authorised it. It was their mistake.

I have been chasing this since Monday — multiple calls, and a signed reversal letter they asked me to send. Days later, the money is still not back in my account.

This error has left me short and put my other accounts at risk, even though every one of them is in good standing. That is unacceptable.

I want my money reversed and returned now, written confirmation of the reversal, and a call on my cellphone to resolve this properly.