Nedbank too *********** to be trusted

I app**** for a credit card over a month a ago, l then received the card but l couldn't use it because of FICA understandably so . l then visited Sandton branch on the 2nd of May to FICA and do fingerprints verification. To find that l still can't use the card because the is a hold. After several enquiries a consultant by the name of (SneNhlanhla) called to inform me that l must go back to the branch and ask a consultant to send my fingerprints to some verification department and once the email has been sent the hold will be removed as they logged an urgent case for this matter, l then visited the branch 3rd May. Next day am still not able to use the card, l called the call center to be told that this so called verification department is not contactable as they do not have a direct number l need to wait and try on Monday 6th of May. Still no luck now the branch can't even assist me because the so called invisible verification department doesn't have a direct contact and a consultant from the call center is now telling me about 3-5 working days for a response. Seriously? How long does it actually take to activate a card?