Nedbank too cheap to upgrade computers

I find this baffling. How does Nedbank keep winning awards for the best Online app bank? I think the competition is rigged. Today, the 31st is no different than any other day with Nedbank.

Online banking is offline. The app is offline. Answer: Your client base has grown. This means the bank is making more money. This system cannot handle the volume of customers. Answer: Pay some profits and increase your computer server size.

They don't and strangely we receive no rebate or services fees pro-rata for every day you cannot access Nedbank online